Key Domains

• Financial Services (Commercial Banking - Markets & Retail Banking)

• Energy

Professional Experience

Lloyds Banking Group — Enterprise Transformation & Technology Leadership (2022–Present)

• Led enterprise-wide transformation of Digital Identity & Onboarding, impacting 30M+ customers and 6bn+ annual logins.

• Migrated monolithic systems to GCP microservices and simplified customer journey → customer drop-outs ↓50%, call center FTE ↓35% (~£10M savings)

• Directed cross-geography squads across UK & India → delivery velocity ↑30%

• Executed AI-enabled initiatives for forecasting, automation, and operational efficiency

• Re-architected high-volume trading platforms → £33M+ savings, aligned with

  FCA/PRA compliance

Kiwi Power (Engie Group) — Head of Customer Success / Key Accounts Director (2019–2022)

• Delivered 40% YoY profit growth through operational transformation and PMO governance

• Scaled international operations: successfully entered Canada, Japan, and North America within 36 months

• Built and led a 20+ person cross-functional team across Customer Success, PMO, and Delivery

• Reduced delivery risk by 40% and operating costs by 35% via process redesign and Salesforce automation

• Led investor diligence, Board reporting, and high-impact client strategy → NPS improvement 6→9

Lloyds Banking Group — Technical Consultant / Acting Technical Lead (Markets Technology)

• Re-architected high-volume trading platforms → £33M+ savings over 5 years

• Improved operational efficiency by 40%, latency diagnostics, and compliance alignment (FCA/PRA)

• Directed POCs for integration with trading platforms (Beacon, Bloomberg, ION, TradeWeb)

Key Case Studies / Transformation Highlights

• Enterprise EBITDA Turnaround

  • Recovered 40% of trapped revenue by repairing Sales–Tech handoffs, activating dormant accounts, and capturing upsell opportunities.

  • Increased delivery visibility by 25% through structured tracking, utilisation metrics, and operational dashboards.

  • Reduced operating inefficiencies by 15–20% via workflow standardisation, role realignment, and resource optimisation.

  • Established a scalable global operating model across UK, Japan, Canada, and North America with Product, Compliance, and cross-functional alignment.

• Operating Model Optimisation

• Aligned people, processes, and resources to achieve scalable, investor-ready efficiency

• Delivered 30–40% operational efficiency gains across enterprise functions

• Value Creation Analytics

• Implemented centralised analytics frameworks to unlock EBITDA growth

• Improved decision-making speed and created data-driven growth culture

• Strategic Leadership Enablement

• Empowered executive teams with actionable transformation strategies

• Accelerated time-to-value across strategic initiatives

• Rapid Enterprise Advancement

• Executed rapid interventions for immediate business value
  Delivered measurable growth in revenue and profitability within 90 days

Education & Executive Development

• MSc Information Systems Management (Distinction) – University of Greenwich

• BEng Computer Engineering (First Class) – University of Mumbai

• Executive Programs & Certifications:

• Competitive Strategy & Innovation – London School of Economics

• Business Analytics, Economics & Financial Accounting – Harvard Business School CORe

• Executive Leadership Programme – University of Oxford

Publications & Thought Leadership

• Panelist: Lenovo AI & Public Cloud Event on AI adoption and digital transformation

• Greenwich residents to trial voucher-based demand side offer